Was told.by another shop that my transmission had issues and my check engine light was on. Expecting the worst in was told tossed Lance at Lee myles on rt 35 in hazlet nj. Lance told.me what to expect and I left the car knowing he would be upfront with everything. Got a call saying the car had different issues than originally told. I gave permission he went to work. Again he called the next day and explained it was the radiator not transmission that he saw before. He told me it would be ready in a day or 2. The next day he called after the shop was closed saying it was fixed and working great. We got there right away he showed n us the part and a video of the problem. And the cost w as withI n budget. He is awesome and highly recommended. 5star rating. I will see him again when I need work. Tom Geden
Reviews
I have a 2015 Ford transit cargo van that had a bunch of issues. Some that took an extra few layers of investigation to figure out what was wrong. I had previously brought it to some other shops without any success, but they were able to figure it out. My van also has nearly 200,000 miles on it, and I had asked them to give it a really good health check to make sure it could go a bit longer and they did a great job with it. They did a tire rotation and wheel alignment. Figured out an issue I had with my rear differential. Inspected the van. Change the oil. Overall very very satisfied and deathly will be my future repair shop.
Thank you so much, Jeff, for taking the time to share your experience and for trusting us with your 2015 Ford Transit. We truly appreciate the opportunity to help, especially knowing you had already been trying to get some of these concerns resolved elsewhere. With a vehicle approaching 200,000 miles and several different concerns to work through, we believe it's important to take the time to investigate each one thoroughly rather than jump to conclusions. Sometimes that means going a few layers deeper, just as you described, and we're glad that process allowed us to get to the bottom of the concerns you brought to us — including resolving the rear differential noise — and give your Transit the thorough evaluation you were looking for. Hearing that you're very satisfied and plan to make us your repair shop going forward means a great deal to our entire team. Thank you again for your trust and recommendation. We look forward to helping you get many more miles out of your Transit.
Once again Lance and the staff at Lee Myles did not disappoint! I brought my 2014 Santa Fe in with multiple “caution” lights on. They diagnosed the issue while keeping me updated on their progress and were able to get the part and make the repair in one day.I highly recommend Lee Myles of Hazlet!
Thank you so much, Michael, for your continued trust in our team here at Lee Myles. It truly means a great deal to have you back. We understand how unsettling it can be when multiple warning lights appear at once. Taking the time to properly test the vehicle, identify the root cause, and keep our customers informed throughout the process is something we take seriously. We are glad we were able to get to the bottom of the concern, keep you in the loop along the way, and return your Santa Fe to you with confidence. Thank you again for your kind words, your recommendation, and your continued trust. We look forward to being here whenever you need us.
My Toyota 4-Runner with 94k miles was shifting rough and I also had the check engine & ABS light on my dashboard. After speaking with several shops, I was referred to Lee Myles. I went to the shop and spoke with Lance about the issues I was having. After running several diagnostic tests and driving the vehicle, they were able to identify the problems. They fixed all the issues, cleared the dashboard lights, and made my transmission shift smoother than the day I bought it (used). The truck is running great. I trust them very much, will bring all my cars to them, and would refer them to anyone. Thanks for the help!!
Thank you so much, Brian, for taking the time to leave this review and for trusting us with your Toyota 4Runner. We're also grateful that someone thought enough of our team to recommend us to you. We know how concerning it can be when rough shifting is accompanied by a check engine light and an ABS warning light. Rather than jumping to conclusions, we believe in thoroughly testing and evaluating each of your concerns before making recommendations. That process allowed us to identify the causes of the concerns you were experiencing and develop a repair plan based on what your vehicle actually needed. We're thrilled to hear your 4Runner is running great and shifting smoother than the day you bought it. Knowing that you trust us with all of your vehicles and would recommend us to others is one of the greatest compliments we can receive. Thank you again for your trust, your recommendation, and your kind words. We look forward to helping you keep your 4Runner — and the rest of your vehicles — on the road for many years to come.
Lance and his team are total professionals!! Being a Car Geek, they all took the necessary time to answer my nonstop questions; I really appreciate having the summary data and detailed data points from their scan tool. I left with a fixed car and a lot of additional automotive knowledge!
Thank you so much, Mario, for taking the time to leave such a thoughtful review. It was a pleasure working with you and your 2015 Lexus RX 350. We know you initially came to us with concerns about a possible transmission issue. During our evaluation, we found engine misfire codes that can produce symptoms similar to a transmission concern. Before pursuing any transmission diagnosis, we recommended addressing the engine performance issue first because engine-related faults can significantly affect how a vehicle drives and should be addressed before accurately evaluating transmission operation. While performing the transmission maintenance service and verifying the fluid level, we also noticed an abnormal noise. After discussing it with you and receiving your approval, we traced the source to a failing water pump. One of the most enjoyable parts of your visit was sharing a behind-the-scenes look at the repair process. We don't often have the opportunity to bring someone into the shop to see firsthand how a transmission service is performed, what's involved in replacing a water pump and thermostat, and how we use scan data to help guide our recommendations. Your curiosity and enthusiasm for learning about your vehicle made those conversations just as enjoyable for us. We were happy to share that experience with a fellow automotive enthusiast and are glad you left with a repaired vehicle, a firing order diagram for your upcoming tune-up, and a little more automotive knowledge. Thank you again for your trust, your curiosity, and your kind words. We look forward to answering your next round of questions and helping you keep your Lexus running at its best.
Lee Myles is an excellent repair shop specializing in all drivetrain components and many other things as well. Lance and his team of mechanics did a great job on my wife’s 2014 Accord, replacing a broken axel . Lance’s attention to detail is extraordinary.
Thank you so much, Mark, for taking the time to share your experience and for trusting us with your wife's 2014 Honda Accord. We are glad we could replace the broken axle and get her safely back on the road. We truly appreciate your comments about our attention to detail. We believe that doesn't stop with the repair itself. Taking the time to thoroughly inspect the vehicle, explain our findings, prioritize recommendations, and document the process with photos, videos, and diagnostic scan reports helps our customers understand exactly what we found and why we make the recommendations we do. Thank you again for your kind words and your trust in our team. We look forward to helping you and your family with all of your automotive service and repair needs in the future.
I have been going to Lee Myles for my two cars for a number of years. I find they are very clear on the estimates and needed maintenance. They let me know what maintenence needs to be done and what can be delayed. In the delay they give me a time frame when it would be necessary. I trust the team!
Thank you so much, Keith, for your continued trust and for taking the time to leave this review. It has been a pleasure helping you maintain both your 2016 Ford Explorer and your 2021 Toyota Camry LE over the years. One of our goals is to provide our customers with the information they need to make informed decisions about their vehicles. Not every maintenance item requires immediate attention, and we believe it's important to explain what should be addressed now, what can safely be monitored, and when it should be revisited. That allows our customers to plan ahead while keeping their vehicles safe and reliable. We truly appreciate the confidence you have placed in our team. Your trust means a great deal to us, and we look forward to helping keep both of your vehicles on the road for many years to come.
I cannot say enough wonderful things about working with Lance and the Lee Myles team for 10+ years now. My experience with them last week proved, yet again, why I still drive an hour from where I live to have them service my car. Lance came up clutch (no pun intended) when I was in a real bind after my check engine light came on over the weekend. Monday morning, he told me to bring it right in — and not only did the shop look at it ASAP, but they diagnosed the issue that day. As it turned out, the active grille shutter on my 2019 Nissan Altima was malfunctioning and required complete replacement. He took the time to explain the diagnostic process, the error code, and how it could affect my Altima in the short- and long-term. Let me just say, I wish doctors would explain things as well as Lance does! My estimate with parts and labor was close to $1,200, and while I told Lance to proceed with the repair, he took it upon himself to dig deeper into it before moving forward. I’m so grateful he went the extra mile, as he discovered it was actually covered at 100% by a special Nissan extended warranty. Lance called me to tell me the good news and that it could be repaired at no cost to me, but unfortunately, it could only be handled by Nissan dealership — which meant he was losing business by being transparent and honest. He also called Nissan Corporate to confirm and provided me with their number so I could open a case before going to a dealership. Lance was even kind enough to tell me which ones were close by. Knowing that I had to take my car to a dealership going into Memorial Day weekend, Lance expedited other issues that needed to be addressed, namely oil and filter change plus replacing a bad relay related to my ABS. I got my car back from Lee Myles by Wednesday, and thanks to Lance, I was able to squeeze my repair into a dealership AND had my car good as new by Friday afternoon. It’s worth noting that Lance also cleared all my error codes except for the active grille shutter to ensure that Nissan’s techs would see it populate — and the dealership told me they were very appreciative of that. Once again, Lance and his team impressed me with their professionalism and how accommodating they are! I can always count on them to take great care of my Altima and provide honest service. Every experience is a great one. Thank you so much, Lance and team!
Thank you so much, Sian, for this incredibly thoughtful review and for trusting us with your vehicles for more than 10 years. The fact that you continue to drive an hour to see us truly means a great deal to our entire team. We were very happy we could help get your 2019 Nissan Altima in quickly and get to the bottom of the check engine light concern. As you mentioned, the active grille shutter system had failed and initially looked like it was going to turn into a very expensive repair. While we were prepared to move forward, given the age, mileage, and circumstances surrounding the issue, we felt it was worth taking a deeper look before proceeding. We are extremely glad that extra effort paid off and that Nissan ultimately covered the repair in full under the special extended warranty program. Even though that meant the actual repair needed to be completed through the dealership, helping customers make informed decisions and potentially avoid unnecessary expenses will always come first for us. We also appreciate your kind words about the diagnostic explanation process. Modern vehicles are becoming increasingly complex, and we believe customers deserve to understand not only what failed, but why. We will gladly take the comparison to doctors as a compliment. We were also happy we could help coordinate everything before the Memorial Day weekend by taking care of the oil and filter change and ABS relay concern so the vehicle was otherwise ready to go. We also appreciate the Nissan technicians recognizing the preparation beforehand regarding the stored fault codes and testing process. Thank you again, Sian, for your loyalty, trust, and recommendation. Relationships like this are exactly why we love doing what we do. We look forward to many more years of keeping your Altima safely and reliably on the road. See you next time! 🚗
Lance and his team are truly great people! Very professional and did a great job! Highly recommend this local family owned shop.
Thank you so much for the kind words and recommendation. We truly appreciate you trusting Lance and our team with your 2019 Buick Enclave. We know you originally came to us after being advised that the transmission may need replacement, so we are very happy we were able to perform a thorough evaluation of the vehicle and help provide clarity on the concern. After extensive testing, including multiple road tests, scan data monitoring, fluid inspection, battery testing, and even a second road test together with you, we found that the transmission was operating normally and that replacement was not needed based on the current findings. We always believe in taking the time to properly diagnose a vehicle before recommending major repairs. In many cases, that process can save customers from unnecessary expenses while also providing peace of mind. Thank you again for your trust in our local family-owned shop. It was a pleasure assisting you, and we look forward to being here whenever you need us in the future.
I spoke to the owner, Lance, on the phone and he was very helpful and generous of his time. He came recommended by my long time regular mechanic. My transmission failed at only 35k miles on my 2020 Honda Pilot, but out of warranty because the car was 5 1/2 years old already when I bought it used from a Toyota dealer. Lance suggested that I call American Honda, which I did, and they ultimately worked with me. Lance gave me advice that wound up costing him the business, but that just showed how honest he was, and that he cared about his reputation and doing the right thing more than trying to get the business for himself. I will definitely go there for any future transmission needs, and would recommend it to anyone else also!
Thank you so much, Andrew, for taking the time to leave such a thoughtful review. We were very sorry to hear about the transmission failure on your 2020 Honda Pilot, especially at such low mileage. While the vehicle was outside of the factory warranty by time, we felt it was important for you to contact American Honda directly to discuss the situation further, particularly given the mileage and circumstances surrounding the purchase. We are very happy to hear that Honda ultimately worked with you toward a resolution. While it may not have resulted in repair work for our shop, doing what we believe is right for the customer will always come first. Building long term trust and maintaining our reputation for honesty and transparency is far more important to us than any single repair order. Thank you again for your kind words, recommendation, and trust. If you ever need assistance in the future, whether transmission related or general automotive service, we would be happy to help.
